Your Privacy Is Our Priority

We may collect the following types of information during account registration and service delivery on bbd99:

a) Information You Provide Directly

• Full name and date of birth (for age verification — applicable only to those aged 21 or above)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment-related information (partial details of bKash, Nagad, Rocket, or bank accounts)
• Transaction history — records of deposits and withdrawals

b) Automatically Collected Information

• IP address and geographic location (limited)
• Browser type, device type, and operating system
• Site access times, page visit information, and session data
• Data collected through cookies and similar tracking technologies

c) Information Received from Third Parties

• Verification-related data received from identity verification agencies
• Transaction confirmation information from payment processors where applicable

We use the information we collect for the following purposes:

• To create, manage, and secure your account
• For age and identity verification (21+ confirmation)
• To process deposit and withdrawal transactions
• To process bonus and promotional offers
• To prevent fraud and ensure security
• For responsible gaming monitoring and support
• To provide 24/7 Bengali-language support
• To meet legal and regulatory obligations
• For analytical purposes to improve platform performance

With your consent, we may send you notifications about new games, promotions, or updates. You can opt out of such communications at any time through our support team.

bbd99 applies industry-standard technical and procedural measures to keep your personal information secure:

• All data transmission is secured using SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form on secure servers
• Only authorized personnel can access information on a need-to-know basis
• Regular security audits and risk assessments are conducted
• Payment information is not stored in full — only the portion necessary for transaction confirmation is retained

Data retention period: In accordance with legal obligations and business needs, information may generally be retained for up to 5 (five) years after account closure.

bbd99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, banks) — information necessary to complete transactions
• Identity verification services — for the KYC (Know Your Customer) process
• Technology partners — for platform operation and maintenance, under strict confidentiality agreements
• Law enforcement agencies — only on the basis of legal directives or court orders
• Fraud prevention agencies — in cases of investigating suspicious activity

All third-party partners are contractually bound to comply with bbd99's privacy standards and may not use your information for their own commercial purposes.

The bbd99 website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies — essential for site operation (login sessions, security tokens)
• Functional cookies — to remember your preferences and language settings
• Analytical cookies — to analyze and improve site usage (anonymized data)

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

As a user of bbd99, you have the following rights:

• Right to access — the right to know what information we hold about you
• Right to correction — the right to request correction of inaccurate or incomplete information
• Right to deletion — the right to request deletion of your information under certain circumstances (subject to legal obligations)
• Right to object — the right to object to the processing of your information for specific purposes
• Right to data portability — the right to receive a copy of your information in a specified format
• Right to withdraw consent — the right to withdraw consent where information is being processed on the basis of consent

To exercise these rights, contact us by email at: [email protected]

bbd99 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and if an account belonging to a minor is identified, that account will be closed immediately and all related information will be deleted.

If you are aware that a minor is using our platform, please notify us immediately.

Our servers may be located in various countries. Your information may be processed outside Bangladesh, but in such cases we ensure that:

• All transfers are conducted under appropriate security measures
• Applicable data protection laws in the recipient country are followed
• Contractual safeguards are in place

bbd99 may monitor your gaming activity data to ensure responsible gaming. The purpose of this monitoring is to:

• Identify potentially problematic gaming behavior
• Recommend setting limits or taking a temporary break if needed
• Keep the self-exclusion facility active

To learn more about responsible gaming, visit our Responsible Gaming page.

bbd99 reserves the right to change this privacy policy at any time. In the event of changes:

• The updated policy will be published on the website and the "last updated" date will change
• For significant changes, registered users will be notified by email or via a notification on the platform
• Continuing to use the platform after changes will be considered as your acceptance of the new policy

We recommend that you review this privacy policy regularly so that you are always informed about how your information is being managed.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali-language support (via the website)

We generally aim to respond to your request within business days. We are committed to providing full assistance in resolving complaints related to the protection of your information.